1. Introduction
At DARKIS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. This Return & Refund Policy outlines the terms and conditions for returning products and requesting refunds.
2. Eligibility for Returns
You may return a product within 7 days of delivery if the following conditions are met:
- The product is unused, unworn, and in its original condition
- All original tags, packaging, and accessories are included
- The product is not marked as "Final Sale"
- You have valid proof of purchase
3. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized orders
- Gift cards
- Products that have been used or damaged by the customer
4. Return Process
To initiate a return, please follow these steps:
- Contact khumo@darkis.co.za within 7 days of delivery
- Provide your order number and reason for return
- Await our return authorization and shipping instructions
- Pack the item securely in its original packaging
5. Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. You will receive a confirmation email once your refund has been processed.
6. Exchanges
We offer exchanges for different colors of the same product, subject to availability. Contact us within 7 days of delivery to request an exchange.
7. Damaged Items
If you receive a damaged or defective item, contact us immediately with photos of the damage. We will arrange a replacement or full refund at no extra cost.
Last Updated: April 2026